AFRICAN BUSH TRAINING
Conservation & Hospitality Management School

HOSPITALITY COURSES...

The ABT Hospitality Faculty is led by a team of full-time faculty educators, part-time lecturers, and administrative staff. Together they bring cutting edge theoretical and practical skills, knowledge, and experiences to deliver extraordinary classroom and practical experiences to prepare students for a successful career in the safari lodge and hospitality industry…

All our hospitality courses are fully accredited by STANDARDS CENTRAL... The STANDARDS CENTRAL programs guide learners through the highest levels of service standards and quality across all service departments,  ultimately equipping each and every student with the knowledge and skills needed to become well-rounded hospitality professionals. 

 COURSE OPTIONS: 

GAME LODGE MANAGEMENT COURSE

DURATION: 30 Days Full-time

This is the most comprehensive course of its kind offered anywhere in the world and is viewed by many as the best possible preparation you can undertake to start a career in this field!

Compiled and written in collaboration with STANDARDS CENTRAL - this ground breaking course is the  first of it’s kind and one of the most concise Lodge Management learning programmes currently available…

The intent of the course is to explore and analyse the operational principles and practices when running a game lodge. The functionality, interrelationships and management of the various lodge divisions and departments are examined - including standard operating systems, principles, processes within these departments. 

Drawing on over 30 years of experience in the creation and running of lodges, this offering is suitable for those seeking to enter this rewarding industry, or for safari companies that strive to emulate the accomplishments of some of the industry’s most successful lodge managers. 

COURSE CONTENTS:

Housekeeping (Accommodation Service), Porter Service, Food & Beverage Service, Basic Cookery/Kitchen Operations, Front-of-House operations (Reception Service), Preventative Maintenance, Guest Relations/Customer Service, Function Management/Coordination, & Lodge Leadership

STUDENT FEE: R 33 000:00 

INCLUDED: Meals, Accommodation, Study Material, Uniform Contribution, Membership-, Exam-, Assessment- & Moderation- Fees. 

Request Information

TEAM LEADERSHIP & PEOPLE MANAGEMENT COURSE

DURATION: 3 Weeks Full-time

An intensive 20-day training course focusing on all the key tools and techniques required of new and existing managers in today’s fast moving business environment. 

Using real life examples and insights from experienced facilitators, participants will leave with a practical toolkit of best practice people management techniques.

This multi-day course will provide attendees with the necessary skills, knowledge and competencies to drive performance and inspire hospitality teams to go above and beyond in service delivery. 

It’s all about building confidence in your ability to effectively handle operational challenges and guide people to sustained high performance through the application of  very practical and highly effective leadership tools, techniques and approaches that can be implemented in the workplace straight after the conclusion of the course

COURSE CONTENTS:

High Performance Teams, Advanced Communication, Basic Body Language, Customer Service Trough Customer Care,  Performance Management, Performance Coaching, Inspirational Leadership, Emotional Intelligence, Employee Motivation, Positive Psychological In The Workplace, Value Proposition Development, Total Quality Management, Business Scalability Development, Best Practice Activation, Job-role Suitability Testing & Candidate Selection... 

STUDENT FEE: R 24 000:00

INCLUDED: Meals, Accommodation, Study Material, Uniform Contribution, Membership-, Exam-, Assessment- & Moderation- Fees. 

Request Information

CUSTOMER SERVICE BOOTCAMP

DURATION: 3 Weeks Full-time

This 3-week multifaceted course is the ABT's most comprehensive customer service training program. The course incorporates all aspects of Excellence in Service, empowering participants to forge lasting and beneficial customer relationships. The course activities and contents were designed to provide participants maximum understanding of the critical elements of service while identifying both individual and organizational customer service improvement opportunities. Participants learn to shape customer focus into a streamlined extra mile approach:

  • Identify what constitutes Excellence in Customer Service and identify the current state of their service culture—both individually and organizationally.
  • Gain a functional understanding of what drives customer behaviours and how that information can impact the delivery of world class service.
  • Learn that communication is far more than just talking and listening and how we can build on these skills to strengthen overall customer satisfaction.
  • Understand the critical elements required to effectively build long-term, positive relationships that lead to customer loyalty.
  • Learn to effectively manage “service breakdowns” using professional service recovery techniques that preserve and strengthen customer satisfaction.
  • Explore real life customer service situations to understand how to effectively apply course materials in the workplace.
  • Go “Beyond BOOTCAMP” by documenting and making a commitment to accomplish specific goals for improving customer service in your organization.

STUDENT FEE: R 24 000:00

INCLUDED: Meals, Accommodation, Study Material, Uniform Contribution, Membership-, Exam-, Assessment- & Moderation- Fees. 

Request Information


 
 
 
 
Mail
Call
Map
About
Instagram
LinkedIn